Create a Chargeback

Merchants with the proper permissions can create a chargeback in the Splitit system (you may want to do this, for example, if you received notice of a chargeback from your processor). Created chargebacks have Open status.

Request Body — REQUIRED
ChargebackCreationDate date-time Optional, if not set, gets set to current time. Only dates less than or equal to now should be used, and should be in UTC format, e.g. "2024-04-29T14:33:44.613Z"
RefDisputeId string — REQUIRED Merchant reference id given for this dispute
DueDateForEvidence date-time Due date for submitting evidence for this dispute. Should be in UTC format, e.g. "2024-04-29T14:33:44.613Z"
InstallmentPlanNumber string — REQUIRED Associated installment plan number. Optional if RefOrderNumber is specified
RefOrderNumber string — REQUIRED Optional if InstallmentPlanNumber is specified
Amount number — REQUIRED Chargeback amount
Currency string — REQUIRED Chargeback currency, e.g. USD, AUD, CAD, EUR, GBP, JPY, SGD
ReasonCode string — REQUIRED Chargeback reason code. See codes
TransactionSplititReference string — REQUIRED This is the merchant reference that comes from the processor with the chargeback notification. It includes a Splitit reference number from the relevant capture operation.

Responses
200 Schema — OPTIONAL Errors object[] — OPTIONAL Code string — OPTIONAL Message string — OPTIONAL AdditionalInfo string — OPTIONAL StatusCode int32 TraceId string — OPTIONAL IsSuccess boolean Chargeback object Id string DisputeCreatedDate date-time DueDate date-time InstallmentPlanNumber string InstallmentNumber int64 PlanStatus string TransactionId string MerchantName string TotalPlanAmount object Amount number CurrencyCode string DisputeAmount object Amount number CurrencyCode string Status DisputeStatus Possible values: [Open, Won, Lost, Closed, Other, Pending] PlanActivatedDate date-time — OPTIONAL ReasonCode string Evidences object[] EvidenceId string UploadedAt date-time FileName string FileType string Comments object[] CommentId string Text string CommentAt date-time
401 Schema — OPTIONAL TraceId string — OPTIONAL Error object — OPTIONAL Code string — OPTIONAL Message string — OPTIONAL AdditionalInfo string — OPTIONAL ExtraData object — OPTIONAL
403 Schema — OPTIONAL TraceId string — OPTIONAL Error object — OPTIONAL Code string — OPTIONAL Message string — OPTIONAL AdditionalInfo string — OPTIONAL ExtraData object — OPTIONAL
404 Schema — OPTIONAL TraceId string — OPTIONAL Error object — OPTIONAL Code string — OPTIONAL Message string — OPTIONAL AdditionalInfo string — OPTIONAL ExtraData object — OPTIONAL
500 Schema — OPTIONAL TraceId string — OPTIONAL Error object — OPTIONAL Code string — OPTIONAL Message string — OPTIONAL AdditionalInfo string — OPTIONAL ExtraData object — OPTIONAL