Admin Panel

Admin Order Details

You can see order details in the BigCommerce admin.
Note that orders that were created with Auto-Capture set to off will be charged when the order is shipped. (See Configuration above).

Admin Order Refund

You can refund an order. To create a refund, open the order in the admin panel, then click on the Refund button.
To create a partial refund click on Refund Individual Items. QTY can be specified to choose an amount to refund. Click on the Continue button.
Select one of the methods below to complete your refund:
  1. 1.
    Store Credit - This amount will be credited to customer's account.
  2. 2.
    Refund customer through third party provider - Refund will be processed externally to BigCommerce. Choose this option if you want to refund customers via Splitit.
Add a reason (optional). Click on the Confirm Refund button. Order status will be changed to Partially Refunded.
To create a full refund choose Refund entire order.
Select one of the methods below to complete your refund:
  1. 1.
    Store Credit - This amount will be credited to the customer's account.
  2. 2.
    Refund customer through third party provider - Refund will be processed externally to BigCommerce. Choose this option if you want to refund customers via Splitit.
Add a reason (optional). Click on the Confirm Refund button. Order status will be changed to Refunded.
The customer will receive an email that the installation plan has been cancelled.
You can see the changes/order statuses in the BigCommerce admin:

Shipping Status for Physical/Digital Products

If the order contains both physical and digital products, then the ship items button will appear in the list of actions.
If the order contains only a digital product type, then the ship will not appear in the list of actions.
There is a webhook configured to change the order status to Shipped. As soon as the status is changed, it will run the start installments functionality.
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Admin Order Details
Admin Order Refund
Shipping Status for Physical/Digital Products